Returns & REFUND POLICY
Shipping is currently only available to locations within Mainland England and Wales.
Orders are fulfilled Monday to Thursday for delivery Tuesday to Friday. The cut-off time for orders is 8am on the packing day, for dispatch that afternoon and delivery the next day.
All fresh meat products are dispatched frozen in temperature-controlled packaging with ice packs. There may be some slight defrosting, but the product should retain its core temperature. Please keep this in mind when placing orders.
Our courier partner will endeavour to deliver the next day. You should receive a notification from them confirming collection with options in the event you won't be present for collection. In the event the undelivered package is returned to the courier's depot and delivered the next day, you agree to accept the delivery.
Unfortunately, we cannot accept returns due to the nature of the product.
Please contact us immediately should you have any issues with your product.
Return & Refund Policy
Braai Club Limited (BC ltd) endeavours to ensure our products are of the highest quality at all times. If you feel we have not met your expectations, please contact us immediately and we will endeavour to correct the situation or arrange a refund where applicable. Do not throw away any products you deem faulty until you have engaged with BC ltd, as these may be required as evidence to the fact. Due to the perishable nature of some products, we may not be able to offer a refund.
Any requests for refunds must be made within 7 days of receipt of the order. Delivery charges are not included in any refund policy and customers, where required, are responsible for the costs of returning any goods, unless otherwise agreed with BC ltd.
Any potential claim or complaint should be made directly in writing with BC ltd by emailing firstname.lastname@example.org. BC ltd will endeavour to respond to all potential claims and complaints within 5 working days.
All goods must be counted and checked for damage upon receipt, and signed for as such.
Any shortage or damage must be indicated on the delivery note at the time of delivery and notified immediately to the courier company.
BC ltd must be notified in writing of any shortage or damage within 24 hours, for any potential claim to be investigated further, with photos of damage goods/ packaging being provided as evidence to the fact. Claims and complaints made after this period may not be entertained.
All complaints will be dealt with on merit. BC ltd takes every care to ensure products are sent in a good condition and packed securely. It will be at the Company’s sole discretion whether, or not to replace damaged goods due to the courier’s negligence.
No credit or refund will be passed for goods returned without prior agreement with BC ltd in advance and in writing. BC ltd reserves the right to recover costs where unauthorised returns are made. Any costs associated with the return of goods, with the permission of BC ltd, will be allocated between the parties at the discretion of BC ltd.
If requested by BC ltd, goods must be returned in the same condition and packaging they were received. BC ltd may not refund any costs for items returned damaged by yourself.
No credit or refund will be passed for any goods ordered in error by the customer, or due to any damage, losses or spoilage due to the incorrect storage, handling or customer negligence.
Any orders refused, not received or returned without the written consent of BC ltd will not be eligible for a refund.
No credit or refund will be passed for any orders cancelled due to late delivery.
BC ltd will endeavour to ensure refunds are passed within 30 days from the date of agreement thereof.