Order cut-off is 8am Monday to Thursday, for next day delivery. Orders placed after 8am on Thursday and Friday, will be collected Monday for delivery Tuesday. Currently shipping within Mainland England and Wales.

All fresh meat products are dispatched frozen in temperature-controlled packaging with ice packs. There may be some slight defrosting, but the product should retain its core temperature. Please keep this in mind when placing orders. 

Our courier partner will endeavour to deliver the next day. You should receive a notification from them confirming collection with options in the event you won't be present for collection. In the event the undelivered package is returned to the courier's depot and delivered the next day, you agree to accept the delivery.

Unfortunately, we cannot accept returns due to the nature of the product.

Please contact us immediately should you have any issues with your product.

Please refer to the allergen section of each individual product within this box. 

Whole sticks of Biltong can be hung, in a cool, dry, well-ventilated area. Never store in a sealed container, as it will release moisture and form mould. If vacuum packed remove from packaging once received, or freeze for another day. If not consumed after opening, store preferably hung in a cool, dry environment, but consume within 3 days of opening.